📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Australia. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats Australia processes via Adyen and Stripe. Initiate a chargeback through your bank. Under Australian Consumer Law (ACL), you are entitled to a refund for services not delivered.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
File complaints about systemic refund failures under the Australian Consumer Law. ACCC can take Uber to court.
If your bank refuses to process your chargeback, escalate to AFCA. Free, independent, and legally binding.
State-level consumer agencies. File locally for faster resolution. Each state has its own agency.