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Cases documented
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Cases resolved
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Independent consumer advocacy — not affiliated with Uber

Uber Eats refused your refund?
Document it publicly.

A global, crowdsourced record of Uber Eats refund failures, double charges, and unresolved billing disputes. Every case is a permanent public record. Find out how to fight back in your country.

📖 How to get your money back🌍 Your country's recourse options
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Legal update: The FTC and 21 US states have sued Uber for deceptive billing and cancellation practices (April 2025, expanded Dec 2025). Australia's ACCC fined Uber $21M for misleading consumers. Full legal tracker →

What happened to you?

Why document your case here?

  • ✓ Creates a public record, timestamped and searchable
  • ✓ Helps others facing the same problem find your case via search
  • ✓ Builds the evidence base for regulatory and legal action
  • ✓ You can add photos and updates to your case at any time
  • ✓ Mark it resolved when you get your money back — and share what worked

Report Your Experience

Amount will be converted to USD for comparison

Include any order number or reference ID to support your claim

Screenshots, PDFs, receipts — anything that supports your case. Uploaded securely.

⚠️ Your name and complaint description will be publicly visible on this site and may be indexed by search engines. Do not include information you wish to keep private. You can remove your personal details later via My Cases. By submitting you confirm this is a truthful account of your own experience. See our Privacy Policy.
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Step-by-step refund guide

From in-app dispute to small claims court — the complete escalation ladder, with country-specific advice.

Read the guide →
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Global recourse directory

Executives, payment dispute routes, and regulators for 40+ countries. Find who can actually help.

Find your country →
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Legal & regulatory tracker

FTC lawsuit, ACCC $21M fine, NY AG suit, 21-state action — the accountability record.

See the cases →

Frequently Asked Questions

How do I get a refund from Uber Eats?▼
Report in-app within 48 hours, then escalate to social media (@UberEats, @Uber_Support), then initiate a bank chargeback, then file with your national consumer regulator. See our step-by-step guide at /guide.
Can I do a chargeback on Uber Eats?▼
Yes. Contact your bank or card issuer and dispute the charge. Visa and Mastercard give you 60–120 days from the transaction date. In the UK, Section 75 covers credit card purchases over £100.
Has the FTC sued Uber?▼
Yes. The FTC and 21 US states sued Uber in April 2025 for deceptive Uber One billing and cancellation practices. An amended complaint was filed in December 2025.
Is this site affiliated with Uber?▼
No. This is an independent consumer advocacy platform. It is not affiliated with, authorised, or endorsed by Uber Technologies, Inc.
What is the Uber Eats refund policy?▼
Uber Eats' stated policy covers refunds for missing items, wrong orders, or undelivered food, but many users report being refused. Under consumer law in most jurisdictions you are entitled to a refund for services not rendered.
How do I escalate an Uber complaint?▼
Step 1: in-app dispute. Step 2: tweet @UberEats and @Uber_Support publicly with your order number. Step 3: bank chargeback. Step 4: national consumer regulator complaint. Step 5: small claims court.

More questions? Read the complete guide.

About UberCheats

UberCheats is an independent, consumer-run platform documenting reported Uber and Uber Eats billing disputes worldwide. We exist because many users report that Uber fails to resolve legitimate refund requests, leaving them with no clear recourse through official channels. Every case here is permanent. Use the Global Directory for country-specific escalation routes, the Refund Guide for step-by-step help, and the Legal Tracker to understand your rights.