A living record of regulatory actions, lawsuits, and consumer protection orders against Uber worldwide. Use this to understand your rights and find the right authority to escalate to.
Why this matters for your dispute: Regulators track patterns across thousands of complaints. Your individual report contributes to the aggregate evidence that triggers investigations, fines, and legislation.
🇺🇸United States — FederalActive — Ongoing
FTC v. Uber Technologies, Inc.
Federal Trade Commission + 21 States · Filed: April 2025 · Updated: December 2025 (amended complaint)
The FTC, joined by 21 US states, sued Uber for enrolling consumers in Uber One subscriptions without consent, charging them before free trials ended, failing to deliver promised savings, and making it difficult to cancel despite "cancel anytime" claims.
Key allegations
•Enrolling users in Uber One without explicit consent
•Charging subscribers before free trial periods ended
•Advertising "$0 delivery fee" while charging hidden delivery fees
•Making cancellation difficult despite advertising "cancel anytime" (as alleged in the complaint)
•Violations of the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA)
Outcome: Ongoing — case filed in US District Court for the Northern District of California. Amended complaint filed December 2025.
What this means for you: If you were charged for Uber One without consent or denied cancellation, file at reportfraud.ftc.gov — your complaint directly contributes to this case.
NY Attorney General v. Uber — Uber One Subscription Practices
New York State Attorney General (Letitia James) · Filed: 2025
New York's Attorney General sued Uber, alleging the company trapped customers in Uber One subscriptions, using misleading pop-ups claiming users would "save $25 every month" and making cancellation difficult despite "cancel anytime" claims.
Australian Competition and Consumer Commission (ACCC) · Filed: 2022–2024 · Updated: 2024 (penalty finalised)
The ACCC took Uber to Federal Court for misleading Australian consumers with false cancellation fee warnings and inaccurate UberTAXI fare estimates. The Federal Court ordered Uber to pay $21 million.
Key allegations
•False cancellation warning messages shown to over 2 million Australian consumers
•Misleading UberTAXI fare estimates (higher than actual metered fares)
•Breaches of the Australian Consumer Law
Outcome: Federal Court ordered Uber to pay $21 million in penalties. Uber also committed to a compliance programme.
What this means for you: This establishes Uber's pattern of deceptive consumer practices in Australia. The ACCC has demonstrated willingness to act — file your complaint at accc.gov.au.
California AB 578 — Mandatory Refunds for Undelivered Orders
California State Legislature · Filed: 2024 (enacted) · Updated: 2024
California passed Assembly Bill 578 requiring food delivery platforms including Uber Eats to provide full refunds when orders are never delivered or delivered incorrectly.
Outcome: Law enacted. California consumers are legally entitled to full refunds from Uber Eats for undelivered or incorrect orders — Uber has no discretion to refuse.
What this means for you: California consumers: if Uber Eats refuses your refund for an undelivered or wrong order, they are in violation of state law. File with the California AG.
All information on this page is sourced directly from official government press releases and court records, linked above. Case summaries represent allegations made in those filings — not findings of guilt. Last updated June 2026.
