📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Chile. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats Chile uses WebPay (Transbank), Chile's main payment network. Dispute via your bank (BancoEstado, Santander, BCI). Transbank mediates bank-side disputes.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
Chile's national consumer service. File claims at sernac.cl. SERNAC can negotiate with Uber and refer cases to consumer courts.
Regulates payment processors and financial service providers. File disputes for unresolved payment issues.
File a consumer protection complaint at your local Juzgado de Policía Local. Low cost, fast resolution for e-commerce disputes.