📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Colombia. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats Colombia accepts PSE bank transfers, Nequi and Daviplata mobile wallets. For PSE disputes, contact ACH Colombia. For Nequi/Daviplata, contact your bank's app support.
Card transactions processed via PayU. Contact your bank (Bancolombia, Davivienda, BBVA Colombia) for a chargeback.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
Colombia's consumer protection and competition authority. File complaints at sic.gov.co. SIC has direct jurisdiction over e-commerce consumer rights.
Regulates all payment service providers and banks in Colombia. Report unresolved payment disputes.