📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for India. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Most Uber Eats India payments go via UPI. Raise a dispute directly in your UPI app (PhonePe, Google Pay, or Paytm) using the transaction reference number.
Card payments processed via Razorpay. Contact your bank for chargeback on Visa/Mastercard transactions.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
Call 1800-11-4000 (toll-free) or file online at consumerhelpline.gov.in. Uber is registered and must respond.
File under the Consumer Protection Act 2019. Free for claims under ₹50 lakh. Uber must compensate for service deficiency.
Report unresolved digital payment disputes. RBI's Banking Ombudsman handles complaints against payment processors.