📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Italy. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats Italy uses Adyen for card transactions and accepts PayPal. For PayPal payments, open a dispute directly in the PayPal Resolution Centre. For card payments, contact your bank.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
Italy's Antitrust and Consumer Protection Authority. File a complaint at agcm.it for systematic refund failures or deceptive practices.
Major Italian consumer associations. Codacons has previously taken Uber to court. Contact them for legal support on systematic billing issues.
Free banking ombudsman. If your bank refuses to reverse a disputed charge, escalate to ABF.
EU consumers can raise cross-border disputes against Uber via the EU ODR platform.