📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Mexico. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
SPEI transfers can be disputed via CONDUSEF. Contact your bank and file a "reclamación" citing the SPEI transaction reference number.
Card payments and OXXO cash vouchers processed via Conekta or Stripe. Dispute card payments with your bank (BBVA, Santander, Banorte, HSBC).
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
Mexico's federal consumer protection agency. File at profeco.gob.mx. PROFECO can compel Uber to respond and issue refunds.
File payment disputes at condusef.gob.mx. CONDUSEF mediates between consumers and financial institutions.
Report anti-competitive or abusive practices by dominant digital platforms.