📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for New Zealand. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats NZ processes via Adyen and Stripe. Under NZ Consumer Guarantees Act, you're entitled to a refund for services not provided. Contact your bank (ANZ, ASB, BNZ, Westpac) for a chargeback.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
File complaints at consumerprotection.govt.nz. Under the Consumer Guarantees Act and Fair Trading Act, Uber must provide remedies for service failures.
Investigates systemic fair trading violations. File complaints for misleading refund policies or deceptive app behaviour.
If your bank refuses to process a chargeback, escalate free of charge to the Banking Ombudsman. Legally binding decisions.
NZ's small claims court for disputes up to NZD $30,000. Fast, informal, no lawyers required. Uber must respond.