📱 Social media escalation
All accounts →Public posts with your order reference + screenshot get faster responses than in-app tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for Spain. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats Spain processes via Adyen and Redsys (the Spanish banking network). Contact your bank (CaixaBank, BBVA, Santander) to initiate a card dispute.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
File complaints at consumo.gob.es or via FACUA, Spain's largest consumer advocacy group. FACUA has campaigned against Uber practices.
The Bank of Spain's complaints service handles disputes involving payment service providers regulated in Spain.
Every Spanish municipality has an OMIC. Visit your local OMIC to file a formal complaint — Uber must respond to government agencies.